FAQ - QUESTIONS FRÉQUEMMENT POSÉES
Comment puis-je mettre à jour mes préférences de messagerie?
Vous pouvez activer ou désactiver notre newsletter dans votre profil
L'adhésion est gratuite?
Of course it is! We encourage you to sign up and join the community!
Combien de temps dure le processus d'activation du compte?
After signing up, you should be receiving the account activation e-mail within minutes.
Je n'ai pas reçu le code d'activation ou le mot de passe de mon compte.
If you didn't receive any e-mail after requesting your account info you can try requesting it again on the Forgot pass page, but in 99% of the cases your ISP, your company and their "spam" filters or policies are to blame. We absolutely don't recommend signing up from ISP's like AOL or Verizon for example. If you're not getting our e-mails please contact your ISP or the IT department at your company to fix the issue and have your account info sent again, or if it's not possible, contact us.
Je n'arrive pas à me connecter / J'ai oublié mon mot de passe, que dois-je faire?
You can retrieve your username and password by typing your e-mail address on the Forgot pass page. After submitting the form you should receive your account information shortly. Please take a close look and try again. Make sure you have cookies enabled and your firewall settings are OK. If you don't receive your account information, please contact us. You'll probably need to change your e-mail address.
Comment puis-je changer mon nom d'utilisateur/mot de passe?
Unfortunately you can't change your username. You can change your password at My account / Profile. Type the same new pass twice and it will be changed.
Ces images sont vraiment gratuites?
Yes, they are free as long as you stick to the rules in the Image license Agreement. Also, in some cases you may need to notify the artists about using the images and sometimes you need to give credit to them. You can see these restrictions under the image previews, right next to the Download button.
Puis-je utiliser ces images pour...
You can use the images for almost anything. Of course, there are some no-no's and restrictions. Please check the corresponding part of the Image license Agreement or read this more simple explanation.
Puis-je obtenir la permission d'utiliser l'image #xxxxx?
You need to get permission from the artist who uploaded it. Freeimages is only hosting the images. Click here to read more about getting permissions and contacting users.
Comment rechercher une image par son numero d'identification?
Insérez le numéro d'identification du fichier après la dernière barre oblique, dans une URL structurée comme ceci : https://www.freeimages.com/photo/xxxxxxx et vous arriverez à la page d'aperçu de l'actif.
Comment puis-je contacter un artiste?
If you would like to contact one of the artists you can send a message either by clicking on the little mail icon beside the nickname of the artist or by clicking on the "Contact user" button on the top of the artists' profile page. Click here to read more about contacting users.
J'ai contacté un utilisateur mais je n'ai pas reçu de réponse. Pouvez-vous m'aider ?
Please note that we have no control over the artists' images, e-mail accounts and response time so we cannot guarantee that all of them will get back to you in a timely manner or at all. We can't contact them for you.
Je ne trouve pas une photo que j'ai téléchargée ou à laquelle je n'ai pas été autorisé à accéder.
We have no control over the images of our artists. They come and go. If it's not there any more, it has probably been deleted from the site. Always make a note of the artist's username when you download a file from our site so that you can contact the person later if there's an emergency.
Lorsque j'essaie de télécharger un fichier, une page Web apparaît.
When you click download, the high res photo appears in a HTML page. On Windows you can save them by right clicking on them and selecting Save as, while on Mac you can save them by CTRL - clicking on them and selecting Save as. If you use Internet Explorer and it wants to save a BMP file, please empty your browser cache and try again!
Avez-vous une fonction lightbox/favoris?
Indeed we do. Please go to Browse / Lightboxes to take a look. You need to be logged in to use it. Add your favourite images and users! More information here.
Combien de temps faut-il pour approuver mes images?
This may take a few hours / few days depending on how many images we have in the queue. The administrators checking your images are volunteers who do this in their free time. Thank you very much for your patience
Pourquoi mes images ont-elles été rejetées?
Photos are usually rejected due to excessive noise, blur, logos or trademarks etc. but there are a number of other reasons as well, and there are certain topics we don't like that much. If you want to know the rejection reason for a specific image just hover over the orange dot next to the image at My photos. You can learn more about upload rules here and we explain rejections here.
Puis-je vendre mes images sur freeimages?
Can I submit AI generated content?
We strictly disallow the submission of any content generated by AI models. Any entries created using AI generative models (such as Stable Diffusion, Dall-E 2, MidJourney, etc.) will be rejected, and any prior submissions that utilized such models will be removed. The reason for this policy is that there are still unanswered questions regarding the copyright of outputs from these models, as well as unresolved rights issues related to the underlying imagery and metadata used to train these models. However, we do welcome the submission of 3D renders and images edited with digital editing tools such as Photoshop, Illustrator, and similar software for modifying and creating imagery.